FAQ

Below are some frequently asked questions.
For any additional questions, please ask them below.

We have a flat standard shipping rate of $10.99 for shipping and handling.
All orders have a 1-2 business day (Monday-Friday) processing time. After that processing time, standard shipping is 4-6 business days (Monday-Friday).
All orders will be shipped by USPS using their Priority Mail Service. International orders can take up to 10 business days (Monday-Friday) to be delivered after the processing time.
Highlighted Faces is not responsible for any lost or stolen packages.
• Please contact USPS regarding lost or stolen packages.
Highlighted Faces is not responsible or any lost or stolen packages.
Your tracking information will be sent to the email address provided for your order the day your order is shipped.
We entrust in USPS to work efficiently and effectively to delivery our orders in a timely
fashion. But, unfortunately there are multiple factors that can delay delivery.
For more information regarding your package, you will have to contact USPS. Once your order is shipped, Highlighted Faces has no liability for delivery as USPS is solely responsible for properly delivering your order.
Regarding this inquiry please contact us immediately by email highlightedfacesllc@gmail.com or by text 219-617-2259.
Once your order has been shipped, no changes can be made to your order.
Highlighted Faces Luxe Hair is 100% virgin, Brazilian hair and is unique per bundle. Our extensions come in a natural black or brown tone that can be colored to any color of your choice.
Ultimately the amount of bundles is based on your desired look. For a full look, 3 bundles are recommended for fullness using bundles 18 inches and shorter. If you're using bundles 20 inches or longer, 3 bundles or more are recommended depending on your head size.
Our hair can last 2-3 years plus with proper care. View our Hair Care Tips page for detailed instructions on how to care for your hair.

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